Complaints Policy

First: use our report form or email [email protected]. Tell us what happened and what outcome you want.

We acknowledge within 24 hours and resolve all complaints within 5 business days.

Content deemed illegal or non-compliant is removed immediately upon identification, within 24 hours of a valid report. All companions and content on DesireOS are AI-generated — no real performers are depicted — but every report is investigated and acted on under this SLA.

Because every companion and image on DesireOS is AI-generated from fictional personas, no real person is depicted. If you believe any content depicts or impersonates a real person, email [email protected] and we will review and remove it within 24 hours where confirmed.

If unhappy with our response, you may escalate to Ofcom (the UK communications regulator) via ofcom.org.uk. This policy is OSA-mandated.

Content concerns, moderation decisions, billing disputes, data handling, any aspect of service quality.